BEAD MONSTER'S CUSTOMER INFORMATION

ABOUT

Established in 1993, Bead Monster supplies an extensive range of beads, findings, tools, threads, beading supplies and Project Packs.

We design and hand make our own range of beadwork and bead jewellery.

Bead Monster is the sister site of http://www.sequinworld.co.uk 

UK ORDERS

Bead Monster's prices include UK postage & packing with a low £5 minimum order.

Simply add the goods of your choice to the PayPal basket for secure online shopping ~ PayPal is an easy and safe method of payment and you don't need to have an account with them to use your debit or credit card.

If you prefer to pay by Sterling cheque or postal order please add the goods of your choice to the PayPal basket but do not proceed to checkout.

Instead, print the page with your basket's contents then delete the goods from the PayPal basket. 

Write your name, your postal address and your telephone & e-mail address on the print-out then send it with your cheque or postal order to : 

Bead Monster, Suite 82, 33 Great George Street, Leeds, LS1 3AJ, UK 

Please make Sterling cheques or postal orders payable to Bead Monster.

OVERSEAS ORDERS

Bead Monster is pleased to accept orders over £5 from outside the UK.
Postage & packing is charged at a flat rate per order according to your Airmail postal zone, as follows :

Zone 1 ~ European Union and other European countries £4.00
Zone 2 ~ Rest of the World £6.00

Please click on Overseas Orders on the main menu and add the postage & packing for your zone to the PayPal basket

Tracking is available for all orders ~ please contact Bead Monster for a quotation should you require this service

There is free tracking for Zone 1 orders over £75 and Zone 2 orders over £100

DELIVERY

UK orders are sent by 1st class Royal Mail
Please allow 7-10 working days

Overseas Zone 1 and Zone 2 orders are sent by Airmail
Please allow 10-21 working days

Tracking is available for all orders ~ please contact Bead Monster for a quotation should you require this service

There is free tracking for UK orders over £35, Zone 1 orders over £75 and Zone 2 orders over £100

RETURNS

Bead Monster respects customer's rights within current mail order legislation and offers a full exchange or refund on goods returned (unused and in the original packaging) within 10 days of dispatch to UK addresses or 21 days to Zones 1 and 2 addresses.

Please send returns by recorded delivery to

Bead Monster, Suite 82, 33 Great George Street, Leeds, LS1 3AJ, UK

and email the tracking number to mail@beadmonster.co.uk 

please tell us why you are returning your order and if you want a refund ~ if you would like to exchange your goods please tell us what you want in return

TECHNICAL

Bead Monster's descriptions, sizes and colours are provided in good faith.  However, please be aware that accurate representation may vary due to monitor settings, calibrations or manufacturer's dye lots

Bead Monster cannot guarantee that it's products are washable or colourfast

Bead Monster recommends that you test a bead first before starting your project

Queries

Bead Monster is strictly an on-line retailer and does not have retail premises. 

If you have any queries about Bead Monster or it's products please click on Contact Bead Monster on the main menu, phone/text 07504722131 between 10.30am and 5pm GMT Monday to Friday or tweet Sequin World (@ann_sequinworld).  

Social

Follow us on Instagram, Pinterest and Twitter for tutorials, projects and tips ~ find us at Sequin World (@ann_sequinworld). 

Share pictures of your creations for a regram, repin or retweet